There are several options to be used when dealing with difficult people in the workplace. According to author and CHEP guest educator Sandra Crowe’s book, “Since Strangling Isn’t An Option . . .” you control a lot more of any difficult interpersonal encounter than you think.
Guest host Jamie Davis, the Podmedic, interviews Sandra about her day-long course for CHEP where she lays out several strategies for dealing with difficult co-workers, customers, and acquaintances. Sandra also chats about her upcoming book that focuses dealing with difficult situations.
Want to learn more about these topics and get an opportunity to participate in one of Sandra’s courses? Watch out for Sandra’s upcoming classes and seminars at CHEP. More info and registration can be found in the CHEP catalog.